FAQ

SHIPPING & TAX

ART PRINTS
This product will ship from EU
For orders outside the EU or UK, please note you may be charged a customs fee / import duties once shipment reaches your country.

This art print is produced for you within 72 hours of your order. Production, packaging, and preparation typically take 1-5 business days before your order ships out.

• Shipping EU: 5-18 business days
• Shipping Rest of the world: business 10-30 days

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CLOTHING
For orders outside the EU, UK or US, please note you may be charged a customs fee / import duties once shipment reaches your country.

This garment is produced for you within 72 hours of your order. Production, packaging, and preparation typically take 1-5 business days before your order ships out.

• Shipping EU / UK / US: 5-18 business days
• Shipping Rest of the world: business 10-30 days

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BLANKETS
This product will ship from US
For orders outside the US, please note you may be charged a customs fee / import duties once shipment reaches your country.

This blanket is produced for you within 72 hours of your order. Production, packaging, and preparation typically take 1-5 business days before your order ships out.

• Shipping EU: 5-18 business days
  
• Shipping Rest of the world: business 10-30 days

 

RETURN POLICY

Due to the custom nature of our products, we are unable to accept returns or exchanges for items that have been specially made and printed for each customer. We kindly ask that you review your order carefully before submitting it to ensure that you have provided accurate information, such as size, color, and design preferences.

In the unlikely event that you receive a damaged or defective product, please contact immediately at shop@iliaswalchshofer.com with a detailed description of the issue and photos of the damaged item. We will work with you to address the problem and provide a suitable solution, such as a replacement or refund, depending on the circumstances.

We appreciate your understanding of the Shipping and Returns policies and thank you for supporting.


TEXTILE CERTIFICATES, ORGANIC & ECO FRIENDLY

ORGANIC BLENDED
The OSC Blended Standard applies to products that have between 5-100% organic material. It secures the quality and confirms the percentage of organic material being used during the production of a garment made from a blended textile.

OCS 100 CERTIFICATION
The Organic Content Standard (OCS) applies to a product with 95-100% organic material. During the certification process, our suppliers are examined to make sure the cotton they source, use and work with is organic.

FSC MIX
A certification from the FSC (Forestry Stewardship Council, products with this certification are made using a mix of materials from FSC-certified forests, recycled materials and/or other FSC controlled woods.